The service call is its own line
The diagnostic fee, hourly labor and the after-hours surcharge are separate price-book lines, so every ticket starts the same way.
Price book
Diagnose, quote on the spot and get paid before you leave the kitchen. TradesKit ships with an appliance price book already drafted.

Built-in workflows
The diagnostic fee, hourly labor and the after-hours surcharge are separate price-book lines, so every ticket starts the same way.
Price book
Good, Better and Best options on one quote, each with its own total, so the customer picks in the kitchen.
Quote options
Photos taken on the visit are saved to the job, so the model and serial are there when the part comes in.
Jobs · photos
Card into your own Stripe account, and the QuickBooks Online entry follows on its own.
Invoice · payments
Day one
Diagnostic, labor and surcharge lines up front, then a repair for each appliance and the common part swaps.
appl-service-callService call / diagnostic feeappl-refrigerator-repairRefrigerator repairappl-washer-drain-pump-replacementWasher drain pump replacementappl-dryer-heating-element-replacementDryer heating element replacementappl-oven-igniter-replacementOven igniter replacement, gasappl-haul-awayOld appliance haul-awayReal rows from the 28-line starter book. Every line carries at least two dated sources, lands as a draft in your review queue, and nothing publishes until you confirm it.
Optional · Kit AI · $99/mo · flat for the shop, never per person
Kit AI is an optional add-on at $99 a month, flat for the shop and never per person — usage included to start, then metered by the minute. It answers the business line on missed calls or after hours and records each call as a job request with a transcript. Technicians’ photographs become draft quotes priced from the shop’s pricebook, filed expenses, and equipment records, and dictation recorded in the truck becomes notes and drafts. Everything it produces is reviewed by a person before it is sent, scheduled, or priced, and the plan works fully without it.
For example: a photo of a washer’s model plate and the failed pump becomes a draft quote from your price book, waiting for you to check it.
How it compares
| Phone + texts | Spreadsheets | Legacy field-service software | TradesKit | |
|---|---|---|---|---|
| Published per-person pricing | ||||
| Offline-first mobile app for the whole crew | ||||
| Card + ACH at your own processor’s rate, never marked up | Marked up | |||
| Real-time dispatch board | ||||
| Customer portal with online booking and deposits | Limited | |||
| Month-to-month, no annual lock-in | ||||
| Bring your own Stripe / QuickBooks | Limited |
Not every shop needs TradesKit — if phone-and-paper works for you, keep it. This table is for shops ready for the next step.
Integrations
Your Stripe and your QuickBooks Online, connected to your own accounts. You keep each account and pay those providers directly.
How it compares
2 weeks free, no card, with your trade's workflows already built in. $70 a seat, then $50 after your third.
No setup fee. Bring your own Stripe and QuickBooks.