SMS Messaging Terms & Opt-In

TradesKit — Field Service Management Software

1. What this program is

TradesKit (a product of Cascade Software Solutions LLC) sends text messages on behalf of the local service businesses that use TradesKit — plumbers, HVAC companies, electricians, garage door, chimney, septic and similar trades ("Businesses"). When you give a Business your mobile number, TradesKit may send you texts from that Business's own business number about the work you asked them to do.

The texts come from the Business. TradesKit is the software that sends them.

2. What you may receive

• Confirmations and reminders for service appointments you booked
• "Technician on the way" and arrival notices, with a tracking link
• Replies to questions you text the Business
• Estimate and invoice links, and payment receipts, for work you requested
• An occasional request to review the Business after a completed job
• A text back if you call the Business and nobody picks up

Message frequency varies with the work you have scheduled — typically a few messages per job. Message and data rates may apply.

3. How you opt in

You are only texted if you opted in, one of these ways:

• On a Business's website request form — you tick the box "Text me updates about my request". The box is never pre-checked.
• On the Business's online booking or request page (app.tradeskit.io/<business>/book and app.tradeskit.io/<business>/request) — you enter your mobile number in the Phone field, directly under which the page states: "By providing your phone number you agree that {Business} may text you about this service request — appointment confirmations, technician-on-the-way notices, and estimate or invoice links. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help." Both pages are public — no account or login needed to see it.
• When booking by phone or in person — you give the Business your mobile number for updates about your job. The Business records that you agreed.
• In your customer portal — you turn on text updates in your notification settings.
• By texting the Business's number yourself, or replying START after opting out.

4. How you opt out

Reply STOP to any message to stop receiving texts from that Business. You will get one confirmation text and nothing further. Reply HELP for help, or contact the Business directly.

Opting out of one Business does not affect texts from other Businesses you have opted in with, and does not affect calls.

5. Your mobile information is not shared or sold

Mobile information (your phone number and your text opt-in) will never be shared with or sold to third parties or affiliates for marketing or promotional purposes. It is used only to send you the messages described above, by the Business you gave it to, through TradesKit and its messaging carrier. See the TradesKit Privacy Policy for the full picture.

6. Carriers

Supported carriers include AT&T, T-Mobile, Verizon, and most US carriers. Carriers are not liable for delayed or undelivered messages.

7. Questions

Contact the Business that is texting you first — their number is on every message. For questions about TradesKit's messaging platform, email privacy@tradeskit.io.